How to Change Your SASSA R350 Payment Method to CashSend?
The South African Social Security Agency (SASSA) offers Cash Send as a convenient payment method for beneficiaries of the R350 Social Relief of Distress (SRD) grant. This option allows recipients to collect their grant payments in cash from designated retail outlets and financial service providers across the country, providing accessibility for those without bank accounts.
Requirements for Changing Payment Method
Before initiating the payment method change, ensure you meet the basic requirements. You must possess a valid South African ID document and have access to the mobile phone number registered with SASSA. These credentials are essential for identity verification during the process, whether you choose to update your details online or visit a SASSA office.
Online Payment Method Change Process
Accessing the SASSA Website
Begin by visiting the official SASSA website at www.sassa.gov.za or the SRD grant portal at srd.sassa.gov.za. Use a reliable internet connection and a compatible device such as a smartphone, tablet, or computer to ensure smooth navigation through the process.
Locating the SRD Grant Section
On the website homepage, identify and select the section dedicated to the SRD R350 grant. This section may be labeled as “COVID-19 SRD Grant” or similar terminology. The portal’s layout may vary slightly, but the grant services are typically prominently displayed for easy access.
Initiating Payment Method Update
Within the SRD grant section, look for the option to modify your payment details. This function might appear as “Change Payment Method,” “Update Payment Details,” or similar wording. Click on this option to proceed with updating your preferred payment method to Cash Send.
Completing the Verification Process
The system will prompt you to verify your identity by entering your South African ID number and other requested information. If you’re a first-time user, you may need to complete a brief registration process before proceeding to the payment method selection screen.
Selecting Cash Send Option
After successful verification, you’ll be presented with various payment method options. Carefully select “Cash Send” as your preferred collection method. The system will then require you to specify your chosen cash collection point from the list of approved retailers and financial service providers.
In-Person Payment Method Change
Finding Your Nearest SASSA Office
For those who prefer or require in-person assistance, SASSA offices provide face-to-face support. Locate your nearest office using the office locator tool on the SASSA website or by calling the toll-free helpline at 0800 60 10 11.
Preparing for Your Office Visit
Before visiting the office, gather all necessary documentation. This includes your original South African ID book or card, proof of your current address if available, and any existing SASSA grant documentation. Having these documents ready will streamline your office visit.
Completing the Change Request
At the SASSA office, inform the staff that you wish to change your R350 grant payment method to Cash Send. They will provide you with the appropriate forms to complete. Fill in these forms carefully, ensuring all information matches your official documents exactly.
Important Considerations
Processing Timeframes
After submitting your payment method change request, whether online or in-person, allow approximately 7-10 working days for the update to be processed. You should receive confirmation of the change via SMS to your registered mobile number.
First Payment Collection
When collecting your first payment via Cash Send, remember to bring your South African ID document and the confirmation message from SASSA. The cashier at your chosen collection point will verify your identity before releasing your funds.
Troubleshooting Common Issues
Non-Receipt of Confirmation
If you haven’t received confirmation of your payment method change within the expected timeframe, first check your mobile phone’s message folder for any missed communications from SASSA. Should no confirmation arrive, contact the SASSA helpline for assistance.
Changing Collection Points
If you need to modify your chosen Cash Send collection point after initial selection, you must repeat the payment method change process. SASSA allows limited updates to your payment preferences, so choose your collection point carefully.
Final Recommendations
When selecting your Cash Send collection point, consider factors such as proximity to your home, operating hours, and safety of the location. Keep all confirmation messages and reference numbers in a secure place for future reference. Remember that SASSA services, including payment method changes, are always free of charge.
