SASSA Status Check R370 (2025) – How to Track

Are you waiting to find out whether your SASSA SRD R370 grant has been approved, declined, or is still pending? With so many people depending on this monthly grant, an applicant needs to know the status of their applications in order to plan their financial matters. Previously, the grant was known as SRD R350, but in April 2025, the amount of the grant was increased to R370 per month. 

The South African Social Security Agency allows people to check the status of their grants. You do not need to visit the office from time to time in order to see whether the grant is approved or not. Come with me to explore how you can check the status of your R370 (2025). After going through this guide, you will be able to check status via the  SASSA official website, WhatsApp, USSD, the toll-free helpline, and with the help of a mobile application. 

Comparison of SASSA Status Check Methods (2025)

In the table provided below, you can see the comparison of checking the SASSA SRD R370 grant methods. The quick status check comparison table contains both internet and non-internet methods: 

What is the SASSA Status Check (R370 SRD Grant)?

The majority of the SASSA SRD R370 grant applicants are unfamiliar with the method to check the status. Basically, it is a process in which an individual tracks the progress of the grant application. When we apply for the SRD R370 grant, the South African Social Security Agency evaluates whether we meet the eligibility criteria or not. After checking the criteria, the documentation authentication is verified. 

SASSA coordinates with different state institutes to investigate the financial and asset status of a person. Furthermore, it checks the source of income of an applicant, and if his financial condition is better than those who deserve grants, his application is declined. However, applicants do not know whether their grants are approved or not; therefore, SASSA has introduced different methods to track the applications. 

How to Check Your SASSA SRD R370 Status in 2025

When it comes to checking the status of the SASSA SRD R370 grant, there are different methods. You can use the official website to check the status of your application or use WhatsApp. In case you do not have an internet connection, you can use the USSD code or call the SASSA helpline, which is free. While accessing the grant information, you need to provide your ID and cell phone number that is registered. 

Check SASSA SRD Status Online (Official Website)

Checking status is not a tough task; you need to spare 3 to 5 minutes maximum to see the progress of your application. The most reliable and quickest way to track applications is using the official website or online portal. Here is a step by step guide to check SASSA SRD status online:

Step 1: Visit the official website through the link provided below. 

SASSA SRD Website: https://srd.sassa.gov.za/sc19/status

Step 2: As you tap on the link, a new page will open where you can see two bars, enter your 13-digit ID number in the upper bar and your registered phone number in the lower one. 

Step 3: Click on the “Submit” button or “Check Status.”

Step 4: The page will load, and you will be able to see the status of your grant, such as approved or pending. 

Note: If the grant is approved, you will see the payment date along with the status, and if the application is declined, then you will be able to see a reason why SASSA considers you ineligible.  

Almost all SASSA SRD R370 grant applicants use the portal following the method that is explained above. It is possible that the website is down or the page does not load due to bugs during the peak times. In such conditions, you do not need to panic or have to wait hours until the website recovers. You can use alternative methods, which also help to track the grant application. 

Check SASSA SRD Status via WhatsApp

In case the site is down due to the peak hours or your cell phone browser is not working as it should, you can use WhatsApp to check the status. It is convenient and reliable, plus you do not need to waste hours waiting for the status. See the step by step guide below: 

Step 1: Add the WhatsApp contact number of SASSA to your cell phone. 

SASSA WhatsApp Number: +27 82 046 8553 or 0600 123 456 

Step 2: Launch WhatsApp and click on the contact icon that is provided in the down right side. 

Step 3: Click on the three dots menu on the top right of the page, a bar will appear where you can see “Refresh,” tap it. 

Step 4: Search for the number using the name you saved it to, and then open chat. 

Step 5: Send a message saying “Status” to start a conversation. You will receive a message inquiring about a South African ID number. 

Step 6: Provide the ID number and answer the other questions, such as your name and the date you applied for the grant. 

Step 7: The system will send you a message containing the status of your grant, whether it is approved or pending. 

Why WhatsApp?

Over 28 million people in our country use WhatsApp; it is one of the most downloaded applications. It indicates that almost all SASSA grant applicants might have WhatsApp. Simply put, it makes accessing the SASSA SRD R370 grant info easy and quick. That’s why using WhatsApp is a wise option. 

Note: You need to ensure that the WhatsApp number that you are using to check status is registered at SASSA and never use random WhatsApp numbers. The official line never asks for the bank PIN or further details related to payment. 

Check SASSA SRD Status via USSD (No Internet Needed)

Internet unavailability can stop you from tracking the SRD R370 grant, but there are methods you can use without the internet. For instance, you can check the status of an application via USSD. It is a secure and reliable method that requires 3 to 5 minutes to check the status of an application. The best part is that it is free, so you can track grants even when you do not have a recharge. 

Step 1: Dial the SASSA USSD code on your cell phone, which is 1347737#, and press the call button. 

Step 2: When you dial the code, a menu will pop up, select the suitable option. For example, if you see “Dial 1 to check SASSA SRD R370 Grant Status,” “Dial 2 to Apply for grant,” “Dial 3 for Help.”

Step 3: The system will ask for the initial information, such as the ID number, phone number, or application ID, so provide it to advance forward.  

Step 4: Once you have submitted all the details, you will receive an SMS containing the status of your application, or it will be displayed on the screen. If the status is displayed on screen, it will appear for a short period, and then the session will be closed. 

Why USSD?

The USSD method does not require an individual to have internet or a recharge. It is free to use, and you can check the status of your application multiple times in a day. There are no peak-time issues nor network problems; it is available 24/7. So, if you do not have an internet connection or your WhatsApp account is not working, then check the status of the SASSA SRD R370 grant via USSD.   

Check SASSA SRD Status via Phone Call (Toll-Free Helpline)

If you are facing different challenges and want to talk to the agent of SASSA but are unable to visit the office, then you can check the status via a phone call. It is a toll-free help line that allows you to connect with the SASSA agent in person. Checking status via phone call is simple and easy, and one does not need to waste hours; see the step by step guide below: 

Step 1: Ensure that signals are fine and then dial the SASSA help line, which is provided below. 

Call: 0800 60 10 11 

Step 2: As you make a call, you will hear an automated prompt, which might be like “Press 1 for Covid-19 SRD Grant,” so follow the prompts. 

Step 3: When the call is connected to the agent, he will inquire about the ID number, the reference number of the application, and other details. 

Step 4: If the provided details are accurate, the agent will inform you about the status of your SASSA SRD application. 

Step 5: You can ask for other details, such as the payment date or the issue that you are facing. 

Why Phone?

In case you do not rely on the USSD method and the internet is unavailable, you can check the status via phone. By talking to the agent, you will be able to inquire about different queries related to the grant. If the grant is declined, you can ask the agent to make you understand the reason why you are ineligible for the SRD R370 program. 

Check SASSA SRD Status via Mobile App (SASSA App or Moya App)

Mostly, people ask if there is an application that they can download and then access their SASSA SRD grant status using it. SASSA has introduced an application that allows you to check the status, so you do not need to visit the official website; additionally, you can use the Moya app to check the status. Come with me to check the status using the SASSA app and the Moya app: 

Download Moya Application 

Open the Play Store or App Store and type “Moya” in the search bar. 

Search the application, open it, and then tap the “Install” button. 

Once the installation is done, go to the desktop and click on its icon to launch Moya. 

Status Check

Step 1: Tap the “Register” button if you do not have an account; otherwise, log in using your credentials. 

Step 2: In case you do not have an account, then provide the phone number and ID number. 

Step 3: Provide name, email address, and further details. 

Step 4: Submit the information, and you will receive an OTP through SMS. 

Step 5: Enter the OTP in the bar and click on the “Verify” button. 

Step 6: You will receive an SMS that your account has been created, and then log in to the portal. 

Step 7: Both applications have almost the same interface; click on the “Check Status.”

Step 8: Enter the ID and phone number, then tap the “Submit” button. 

Step 9: The grant application will be displayed as pending or approved. 

Why Use the Moya App?

There are several benefits of using the SASSA or Moya app. First, you do not need to visit the website. In case the website is down due to the peak times, then you can use the application to check the status. It is simple to use, and people who are unfamiliar with the use of technology should prefer accessing status info through the Moya/SASSA app method.  

Understanding Your SASSA SRD Status Results

Checking status is not that tough, but understanding it may give you a headache. Basically, when you check the status, there are a variety of results. Understanding each status is important to know whether you should take action or not. Here are the explanations of each status: 

Pending Status

If you find out that the grant is pending, it means that SASSA is processing your information. Basically, when we apply for the grant, SASSA investigates whether the information is authentic or not by cooperating with different state institutions. The pending status indicates that your application is under review, and SASSA has not yet decided whether you meet the eligibility criteria or not. 

What to Do?

You do not need to take any type of action. An applicant should wait until the SASSA completes verification. Check the status from time to time to know the progress. 

Approved Status (and Payment Date)

It is possible that when you check the status, you view “Approved” status. However, there are two scenarios that you might encounter: 

• Approved with Payment Date: If you see “Approved with Payment Date,” it means that you are eligible to get the grant R370. Additionally, the payment is scheduled; for example, “Payday: 20/10/2025.” You will be able to withdraw the funds from a chosen medium, such as banks, or visit retailers to get money. 
• Approved but No Payment Date: It indicates that the application has been approved, but the payment dates are not scheduled yet. It might occur if the banking details are under review or still being verified. 

Measures Required: If you see the “Approved but No Payment Date,” then you need to check if the banking details that you provided are accurate or not. Wait until the status is changed in case the payment details, such as the bank account number, are accurate.

Declined Status (and Reasons) 

If the status of your application is “Declined,” it means that your application is disapproved. It might occur due to more than one reason, but the root cause is that you do not meet the eligibility criteria. If the application is disapproved by the SASSA, it always mentions a reason with the status. Sometimes, the cause of decline can be eliminated, and you can get grants. Let’s understand the reasons and their solutions:

Identity Verification Failed

One of the most observed reasons for decline is the identification verification failure, which means the provided information by the application does not match the records from Home Affairs. Simply put, SASSA could not confirm whether the information you provided is authentic or not. 

What to Do?

Open the SASSA SRD R370 application portal and double-check the provided information. Ensure that the details, including ID number, phone number, name, address, and banking details, are accurate. In case you find any type of issue, you can fix the problem and resubmit the application. Some people claim that their application details are accurate. In such conditions, they should contact SASSA to resolve the verification issue. 

Alternative Income Source Identified

It occurs if SASSA finds out that the participant has more than one income source. It is mandatory for the applicant to have a single source of income, but if he has more than one, his grant will be cancelled or his application will be declined. For example, SASSA may detect that you are taking UIF payments, have a registered job income, or the bank account has a balance more than the threshold. 

What to Do?

Sometimes, people claim that they do not have an alternative source of income, but still, their grants are declined. In such cases, you can provide an explanation to SASSA. If you have another income source, but it does not generate more funds than the means test threshold, you can submit an appeal clarifying the issue. However, all those who indeed have another source of income do not qualify for the grant. 

UIF Registered / NSFAS / Other Support

SASSA states that the applicant who is not enrolled in the other social support programs qualifies for the grant. But if you are registered for UIF, NSFAS, or any other support program, your application will be declined, regardless of whether you receive a small portion of funds. 

What to Do?

Those who believe that they are not registered for any other grant, such as UIF or NSFAS, can submit an appeal. The appeal should contain a robust statement and strong evidence that you are not applying for any other type of the other grant. If you are enrolled in other support programs, then you are ineligible for SASSA SRD R370. 

Means Test (Income) Above Threshold

It is recommended to conduct a means test before you submit an application for SASSA SRD R370. It is a test for the income of an individual applying for the grant. It helps SASSA understand whether the applicant is eligible for the grant or should apply for any other support program. In case your income is above the threshold set by SASSA authorities, your application will be declined. 

What to Do? 

If you believe that your income is below the threshold, then you need to submit an appeal. In case you have a one-time deposit or financial support from someone, you can show the evidence to the SASSA through an appeal and resume the grant. However, those who have income above the threshold cannot get the grant.

Self Exclusion / Voluntary Opt-Out

It indicates that the application is cancelled by the recipient because he does not need a grant. This reason appears when the grant is cancelled by the client. 

What to Do?

If you believe that you need the grant due to the financial crisis, then you should submit an appeal giving an explanation for self-exclusion. You have a right to reinstate the SASSA SRD R370 grant. 

Cancelled

When the application is cancelled by the SASSA or the client, he can view “Cancelled” in the status section. It might occur for any reason, such as you are ineligible for a grant, do not pass a means test, or it might occur due to technical problems. 

When the status of your application is declined, it is important to read the reason so you can understand why the grant has been canceled. It helps to submit an appeal as well as assist you in avoiding mistakes while submitting the grant. For any decline, you have the right to submit an appeal with an explanation if you think that the decline was made by mistake or is unfair. Ensure that you lodge an appeal within 30 days of the decline status. 

Note: The majority of the people are unfamiliar with the fact that if the status of their grant is declined in the current month, the following month can be approved by SASSA in case the circumstances of the client change. Therefore, it is advised to check the status of your application from time to time and lodge an appeal if the status is declined.

Other Possible Status Messages

Application Complete

It indicates that your application has been submitted. The application is in the system and will be verified. It is a confirmation status that the application has been submitted, and no further measures are required to be taken. 

Reapplication Pending

It indicates that the program has been extended, and SASSA requires you to resubmit the application because a new cycle has been started. For example, if the grant program for March 2025 is extended, then you need to submit for April 2025. 

• What to Do: You need to visit the SASSA SRD official website and resubmit the application, providing the details. 

Bank Details Pending

In case the account details are not provided by the client, he might see “Bank Details Pending.” It is important to select a payment method and provide the details to get the grant. 

• What to Do: Visit the official website of SASSA SRD and open the incomplete application. Provide the banking details in the section and then submit after selecting the payment method. 

Referred to SASSA

It means that the SASSA considers that your application requires a manual review; therefore, it is sent to the team. 

• What to Do: You do not need to take any action except wait to get a reply. If the status is appearing for a long time, then you need to contact SASSA. 

Failed (Payment Failed)

It means that SASSA tried to send a grant to your account, but due to the wrong banking details, the transaction failed. The payment details of an applicant are incomplete or incorrect. 

• What to Do: Open the SRD portal and check if the banking details are incorrect. Fix the problem and submit the application to get the grant. 

No Outcome / Status Not Found

If you see no status, it indicates that the SASSA database does not have any information about the application, or the details you entered are incorrect. 

Troubleshooting Common SASSA Status Issues

SASSA handles millions of applications, and when the amount of data is huge, the chances for mistakes, glitches, and bugs are high. For instance, an individual can claim that his application is approved, but the account is empty. Such conditions can give you stress, but you can effortlessly troubleshoot if you follow my instructions. 

Approved but No Payment Date (Payday Not Assigned)

It is possible that you check the status of your application, and it displays “Approved but No Payment Date.” The payment date is not provided by the SASSA on the portal, nor have you received any type of email about the scheduled payment. 

Why This Happens & What to Do?

There can be more than one reason why the payday is not assigned. For instance, your application has been approved by SASSA, but the payment date is not assigned because you are in a queue. It might also occur when the banking details are incorrect. Generally, it is recommended to wait until you receive an SMS or email about the pay day, but if the status does not change after weeks, then contact SASSA authorities or visit the nearest office. 

Status Not Updating / Stuck on Pending

Some applicants complain that their application statuses are pending halfway through the month. It is possible that the status is not updated by SASSA. Sometimes, it occurs with the people who reapply for the SRD R370 application. 

Why This Happens & What to Do?

It might occur due to the high volume of applications that are processed by the SASSA, or if you failed to apply when the new cycle began. You should be patient because it might take 30 days to verify the application. You can contact SASSA and address the problem that you are facing, or visit the nearest branch. 

Application Declined – How to Appeal or Fix?

SASSA does not give grants to those it considers ineligible, so such applications are declined. But there are cases in which people claim that they are eligible for grants and their applications are declined by SASSA. The decline status appears with reasons, so you need to focus on why your grant was declined.  The best way to get out of the problem is by lodging an appeal, so come with me to see the step-by-step guide: 

Step 1: Visit the SASSA SRD portal through the link provided: srd.sassa.gov.za/appeals 

Step 2: Provide your ID number in the top and your registered phone number in the lower bar. 

Step 3: Click on the submit button, and you will receive an OTP. Enter it in the bar, then click the “Verify” button.

Step 4: You will be able to log in to the account, select the month, and the reason for decline. 

Step 5: Choose the appeal reasons, such as meeting the means test threshold or not receiving UIF. 

Step 6: You will see the Terms & Conditions section. Read them before you agree and then submit an application. 

Step 7: You will receive an SMS that your application has been received. 

Fixing Without Appeal: It is possible to get a grant if you change the banking details, provide authentic documents, and fix the errors in the application. However, appeals must be submitted within 30 days of the decline. 

Can’t Access the Status Tools / General Errors

Sometimes, checking the SRD R370 grant application status becomes complicated because the website goes down, USSD does not work, and the WhatsApp team does not respond. In such a situation, when you call the helpline, you find out that it is busy. Let’s understand how to eliminate issues and check the status of our applications: 

Possible Fixes

1. Website “Down” or Unavailable: Due to the number of users on the website of SASSA, you might encounter that the site is down or unavailable. Sometimes, it does not load any results, and the front page remains blank. There is no other solution than to be patient and try again after 2 to 3 hours, or you can also use other methods, such as USSD or WhatsApp. 
2. USSD Not Responding: Sometimes, the network is down, that’s why the USSD code does not work. You should try checking the status through USSD code after some time, or check the signals. By changing the location, you can recover signals. If you are unable to check even after being patient, then use another cell phone to dial the USSD code. 
3. Forgot or Lost Application Reference (AppID): Finding the application reference is frustrating because there is no simple method to recover it. However, you can log in to the portal using your ID and phone number, then see the dashboard that contains the application reference. Check the SMS sent by SASSA, which contains application references. In case none works out, then call the SASSA helpline. 
4. Changed/Lost Phone Number: Call the SASSA helpline or visit the nearest branch to update the lost phone number. Use the new phone number to log in to your account. 

FAQs

What is the official WhatsApp number to check my SASSA SRD status?

The South African Social Security Agency has a WhatsApp line that allows you to update info, check status, or submit a complaint. The official WhatsApp number is 082 046 8553. Save it and then send a text, you will receive a prompted message, follow the prompts, and check the status. 

How can I check my SASSA SRD status without internet or data?

To check status without the internet, you need to use USSD or call the SASSA help line. Both of the methods are free to use, so you do not need to recharge. 

What does “Pending” mean on my SASSA status check?

It indicates that the application has been received, but the process of verification is not complete yet. 

My status says “Approved,” but I have no pay date – why haven’t I been paid?

It might occur due to the volume of applications. Sometimes, the pay day is not announced until the last week. Check the status from time to time and ensure that the banking details are accurate. 

How do I appeal a declined SASSA SRD application?

You need to visit the SASSA official website, use your credentials to log in, and then tap the “Appeal” button. Choose a reason and give comments in the bar. Submit the appeal within 30 days of the decline. 

Do I need to reapply for the R370 grant each month or each year?

It is not mandatory to apply for the grant each month. However, when the new cycle begins then you will need to resubmit an application with updated info. 

When are the SRD R370 grant payments each month in 2025?

Normally, the payment is sent in the account in the accounts of people between the 25th and 30th of each month. 

I changed my phone number – how do I update SASSA for my SRD grant?

Visit the SASSA SRD portal and log in to your account. Select “Change Contact Details” and then enter the old phone number. Provide the new number in the second bar and then submit it. You will receive an OTP, enter it in the bar to verify and change it. 

Conclusion 

Checking the status of your grant is not complex, but it might give you a headache if you do not follow an expert guide. You can check the status following the methods that are provided above. In case you find the issue, then check the possible fixes. I have also explained the meanings of statuses with the measures that they should take. I hope this information will help you in the future, thank you!