SASSA Offices and Contact Details for Enquiries

If you need help with your Sassa status check, SRD R370 grant application, payment problems, appeals, or general enquiries, contacting the South African Social Security Agency (SASSA) directly is one of the best ways to get reliable answers.

SASSA has offices and regional contact points across South Africa to assist applicants and beneficiaries with queries, updates, or issues related to social grants. Below you’ll find official office addresses, phone numbers, email contacts, and how to reach SASSA for different concerns in 2026.

SASSA Head Office (National)

This is the main national office where most central enquiries are handled:

Address: SASSA House, 501 Prodinsa Building, Cnr Beatrix and Pretorius Street, Pretoria, 0083, South Africa
Postal Address: Private Bag X55662, Arcadia, Pretoria, 0083
Phone: 012 400 2000
Toll-Free Helpline: 0800 60 10 11
Email: GrantsEnquiries@sassa.gov.za
Official Website: www.sassa.gov.za

The toll-free helpline at 0800 60 10 11 can help with questions on:

• Sassa status check
• Payment dates
• Appeals and declined applications
• Updating details (phone, bank, contact info)
• Other grant enquiries

Regional SASSA Offices

Eastern Cape

Address: 1st Floor, Waverley Office Park, 3–33 Phillip Frame Road, East London, 5200
Postal: Private Bag X9001, Chislehurst, East London, 5200
Phone: 043 707 6335
Fax: 043 707 6487
Email: GrantsEnquiriesEC@sassa.gov.za

Free State

Address: African Life Building, 75 St Andrew Street, Bloemfontein, 9300
Postal: Private Bag X20553, Bloemfontein, 9300
Phone: 051 410 8339
Fax: 051 409 0862
Email: GrantsEnquiriesFS@sassa.gov.za

Gauteng

Address: 28 Harrison Street, Johannesburg, 2000
Postal: Private Bag X120, Marshalltown, 2107
Phone: 011 241 8320
Fax: 011 241 8305
Email: GrantsEnquiriesGP@sassa.gov.za

KwaZulu-Natal

Address: 1 Bank Street, Pietermaritzburg, 3201
Postal: Private Bag X9146, Pietermaritzburg, 3201
Phone: 033 846 3400
Fax: 033 846 9595
Email: GrantsEnquiriesKZN@sassa.gov.za

Limpopo

Address: 43 Landros Mare Street, Polokwane, 0699
Postal: Private Bag X9677, Polokwane, 0700
Phone: 015 291 7509
Fax: 015 291 7416
Email: GrantsEnquiriesLIM@sassa.gov.za

Mpumalanga

Address: 18 Ferreira Street, Nelspruit, 1200
Postal: Private Bag X11230, Nelspruit, 1200
Phone: 013 754 9446
Fax: 013 754 9501
Email: GrantsEnquiriesMP@sassa.gov.za

North West

Address: SASSA House, University Drive, Mmabatho, 2735
Postal: Private Bag X44, Mmabatho, 2735
Phone: 018 388 4006
Fax: 086 611 9740
Email: GrantsEnquiriesNW@sassa.gov.za

Northern Cape

Address: 95–97 Du Toitspan Road, Kimberley, 8300
Postal: Private Bag X6011, Kimberley, 8300
Phone: 053 802 4919
Fax: 053 832 5225
Email: GrantsEnquiriesNC@sassa.gov.za

Western Cape

Address: Golden Acre, Adderley Street, Cape Town, 8000
Postal: Private Bag X9189, Cape Town, 8000
Phone: 021 469 0235
Fax: 021 469 0260
Email: GrantsEnquiriesWC@sassa.gov.za

Other Ways to Contact SASSA

Toll-Free Helpline

Call 0800 60 10 11 for grant queries, help with Sassa status check, appeals, or payment information.

Email Support

General Enquiries: GrantsEnquiries@sassa.gov.za
SRD Grant Specific: srd@sassa.gov.za

Emails allow you to attach documentation, explain your issue, and follow up in writing.

WhatsApp Support

You can also reach SASSA via WhatsApp at 082 046 8553 — particularly helpful if you don’t have airtime (data may be required).

Social Media & Online Channels

SASSA maintains official profiles where updates and announcements are shared:

• Facebook: South African Social Security Agency
• Twitter: @OfficialSASSA
• Instagram: @officialsassa

These channels can share updates on system outages, grant closures, or changes in payment schedules.

Office Operating Hours

Most SASSA offices are open Monday to Friday, 7:30 AM – 4:00 PM, and closed on weekends and public holidays.

Tips before visiting:

• Go early to avoid long queues.
• Bring your South African ID and any reference numbers.
• If you cannot go yourself, you may send a family member with a letter of consent.

When To Contact SASSA Offices Directly

Visit or call a SASSA office if you need help with:

• Sassa status check issues
• Lost reference numbers
• Appeals after a declined application
• Updating contact or bank details
• Explaining status messages (e.g., Pending/Approved/Failed)
• Payment delays or discrepancies
• General grant programme questions

Important: Always use official SASSA contact channels only to protect your personal info and avoid scams. Beware of anyone claiming to expedite your application for a fee — official SASSA services are free.

Sassa Regional Offices and details:

Other Offices: 

Pretoria SASSA office

Location: 359 Pretorious Street, Pretoria Central 
Telephone number: 012 400 2000

Soweto SASSA office

Office location: Luthuli Street, Dobsonville
Telephone number: 011 989 5806

Benoni SASSA Branch

Office Location: 87 Elston Avenue, Benoni
Telephone: 081 815 1197

Lenasia SASSA Office

Office location: 8 Protea Avenue, Lenasia
Contact details: 080 060 1011

Germiston SASSA Office

Office Location: 29 Catlin Street, Germiston
Contact number: 011 776 8049

Vereeniging SASSA Office

Office Location: 18A Grey Avenue, Vereeniging
Telephone number: 016 430 0900

Mamelodi SASSA Office

Office Location: Mahube Valley, Pretoria
Contact details: 066 142 5630

Brits SASSA Office

Office Location: 11 Tom Street, Primidia, Brits
Telephone number: 012 400 2000

Meyerton SASSA Office

Sassa Office location: 34 Galloway Street, Meyerton 

Nigel SASSA Office

Location: 27 Court Street, Nigel

Thokoza SASSA Office

Office location: Kumalo Street, Spruit

Ga-Rankuwa SASSA Office

Sassa office location: 11 Fourth Street, Ga-Rankuwa Industrial Twp, Ga-Rankuwa

Fochville SASSA Office

Sassa office location: 32 President Street, Fochville.

Kempton Park SASSA Office

Location: Corner of Swart Drive and Pretoria Road, Kempton Park CBD

Springs SASSA Office

Location: 20 Sixth Avenue, Springs, New.

Carleton SASSA Office

Sassa office: Palladium Street, Carleto

Johannesburg SASSA Offices

Office location: 90 Loveday Street, Johannesburg

Bronkhorstspruit’s SASSA Office

Bronkhorstspruit’s SASSA Office Location: Shop 44, Farmbel, 46 Kruger Street, Erasmus, Bronkhorstspruit

Rustenburg SASSA Office

Rustenburg office Location: Mabe Business Park, 17 Kgwebo Street, Waterval East, Rustenburg

Orlando SASSA Office

Orlando SASSA Office Address: 7286 Pela Main Road, Orlando West

Midrand SASSA Branch

Midrand Office Address: 197 Kerk Street, Grand Central, Midrand.

Soshanguve SASSA Office

Soshanguve SASSA Office: Nafcoc Supplying Centre, 20 Buitenkant Street, Soshanguve.

South Africa post office and Sassa:

Various post offices in South Africa provide their services to Sassa So that Sassa applicants can easily get access to their payments on time. For example, the Honeydew post office. So, in some instances, you can get social services in emergency conditions at other government offices that are located near you. The post offices provide access to beneficiaries to collect their social grant and Sassa new cards. If you want to know which four out of 212 SASSA offices answer?

Conclusion:

So, the Sassa beneficiaries can get help from Sassa officials at any time by visiting any Sassa branch that is located near them. The Sassa team is always available to help their customers from the application process to payment delivery. So, if you have any queries regarding the Sassa grant or need any kind of help, feel free to visit the Sassa office and get answers to your confusion.