Are you trying to call the SASSA office, but they aren’t answering? Well, you might find this guide helpful because it contains all details of the SASSA offices and their numbers. Though you might have seen many SASSA offices in your country, they do not answer your phone calls. In short, there are four out of 212 SASSA offices answer phone calls in South Africa.
As you know, the South African Social Security Agency is a government department that plays a vital role in providing financial aid to its people. SASSA manages various financial grants for students, unemployed individuals, orphans, and more. As it organizes various successful grant programs, SASSA’s offices are usually busy, and only four out of 212 can answer your phone calls. Let us know more about the SASSA offices in the following guide.
Which Four Out of 212 SASSA Offices Answer The Phone?
As I stated above, SASSA plays an essential role in providing financial aid to people and helping them fulfill their needs in life. Though it helps many people with low household incomes, it can hold your application or decline it. In that case, you must contact them. Although you can contact them via the official site, many people prefer calling its office and talking to the representatives for further clarity. Most people have a common complaint that SASSA offices do not answer calls. Well, this is true.
Recent research shows that only four out of the total SASSA offices answer phone calls for customer services. Many factors play a prominent role in this research. The analysis reveals that most SASSA offices don’t have their numbers online. Therefore, many people can’t find their numbers on the site. Moreover, there was no record of the local offices’ telephone numbers. SASSA did not update its website. Hence, it contained outdated information and contact details of offices in the Western Cape and Limpopo.
According to the research, only 39.1% of SASSA offices don’t have actual telephone numbers. Some of the contact details of a few local offices were visible on the yellow pages and Google, but around 85 offices didn’t have telephone numbers for customer services. Out of the four offices that answer phone calls, only one office in Western Cape has an online system to help the customers with beneficiaries. In short, only one SASSA office has online assistance to help the customers.
Moreover, according to the research, SASSA doesn’t answer the hotline created during COVID. The study shows that upon calling the COVID-19 hotline, the re-recorded message regarding the awareness of the virus starts playing. When you press a button for customer service, the call immediately ends. It means that SASSA’s COVID-19 hotline also doesn’t answer phone calls, which is a complete disappointment because the government made a lot of investment in this program to help the people.
As SASSA is a government department, its primary objective is the welfare of the people of South Africa. Though it facilitates people in various ways, its performance has been adversely affected. Many people are complaining about its customer service and beneficiary problems. Furthermore, it keeps people’s applications on hold for so much time due to the validation process and lack of funds.
It is evident that if a person faces problems when applying for a grant, they will contact SASSA. Who will facilitate the customers if SASSA offices don’t answer phone calls? Many individuals complain that SASSA has poor management and is not working according to its principle, which states, “Customer-centric – putting customer needs at the forefront of everything we do”.
This research was presented to the Minister, and representatives have requested them to work on SASSA”s management and improve its customer service. If you are calling SASSA’s office and getting any response, there is a high chance that it is one of those offices that do not answer phone calls. In that case, you should file your complaint on its site or by E-mail.
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Conclusion
The above guide contains the details of SASSA offices, their performance, and customer services. You must know that SASSA plays a vital role in facilitating the people of South Africa by providing them with financial aid to meet their necessities. It has many offices in the country to help its customers with their applications, complaints, and queries. SASSA’s services have been affected recently, and many individuals complain about its customer service. Only four out of all SASSA offices answer phone calls, and only one has online assistance.
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